Babylon Health attacks UK doctor | Inside AI - February, 26th 2020 | Inside.com

Inside AI (Feb 26th, 2020)

Babylon Health attacks UK doctor

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4. U.K. startup Babylon Health, which developed a chatbot to guide patients experiencing health issues, has publicly criticized a doctor who brought up concerns about its AI-powered bot. Through his Twitter handle, Dr. David Watkins has cited cases in which the chatbot may have given patients poor advice regarding their health. In one alleged example, a 48-year-old smoker was experiencing central chest pains and sweating, and the app told him to see a general practioner rather than immediately call emergency services. Earlier this week, Babylon appeared to fire back against the criticism, saying that an anonymous Twitter user going by the name of @DrMurphy11 has "trolled" the company and targeted staff, clients and others while publishing defamatory content about the company. The AI bot has been used "millions of times, and not one single patient has reported any harm," according to Babylon. The company has asked @DrMurphy11 - who it did not identify by name - to publish his analysis of the AI and let it "be assessed by any objective expert." - MOBI HEALTH NEWS

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