Amazon says it will expand its virtual health program, Amazon Care, to its own workers in all 50 states, as well as other employers later this year. Combined with Amazon's launch of an online pharmacy last year, the move highlights Amazon's plans to further cement itself in the U.S. healthcare industry.
- The telemedicine offering initially launched in 2019 in the Seattle area, before rolling out to all Amazon employees in Washington state last year.
- Today, the e-retailer said it will expand the service immediately to non-Amazon employees, starting in Washington state. It will then offer it to all U.S. companies and Amazon employees in all 50 states and Washington, D.C., beginning this summer.
- Amazon Care offers 24/7 video chats with doctors and healthcare professionals via an iOS and Android app. In greater Seattle, the service includes housecalls and drug delivery, which Amazon said will expand to Baltimore and the D.C. area — the site of its future HQ2 — in the coming months.
- Amazon is now delivering prescriptions through its own online pharmacy, after acquiring PillPack in 2018 for $753M. It also offers in-person employee health clinics in California, Arizona, Texas, Michigan, and Kentucky.
- P&S Intelligence predicts the global telemedicine market will reach $144.2B by 2030, up from $27.8B in 2019.
- In January, the joint venture "Haven" formed by Amazon, JPMorgan, and Berkshire Hathaway to revolutionize the healthcare industry was shut down. The company was formed in January 2018 to help around 1 million employees of the three companies in lowering their healthcare costs by pooling resources. It also had plans to enter the public health insurance market.