Inside CTO/CIO - June 18th, 2019 |

Inside CTO/CIO (Jun 18th, 2019)

2020 Windows 10 / Salesforce Einstein and AI / Harry Moseley at Zoom

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1. The latest build for the spring 2020 Windows 10 update adds new capabilities to key features and addresses significant bugs. The Windows Sandbox that was included in the May 2019 update now has custom configuration files. Custom configurations can be set for GPU, networking and shared folders. Microsoft also has made it easier to report Sandbox problems to the company, with an error dialog that includes the error code and a link to the Feedback hub. Glitches in the earlier shipment of Sandbox made it impossible for some users to launch the system. Support for Windows 7 will end next year, so more businesses are expected to move to Windows 10. Close to 45 percent of enterprises are still running the older OS. — BLEEPING COMPUTER

2. Salesforce responded to the growing number of businesses that are using or planning to use AI to help inform sales forecasts and email marketing. Its Einstein predictive analytics and AI platform lists among its new features the Einstein Engagement Frequency for its Service Cloud, which uses marketing interaction data to determine the number of emails sent to customers to keep them engaged. The new Content Tagging feature lets marketers automatically tag images in their content libraries and Marketing Cloud messaging support integrates purchase confirmations and other transactional into sales campaigns. The vendor recently released its third State of the Customer report that highlights how AI and IoT are transforming customer expectations about how companies should behave. — VENTUREBEAT

3. Petaflop supercomputers dominate the supercomputer landscape, according to the 53rd edition of the Top 500 bi-annual report on supercomputers around the world. All the entries submitted to the report deliver a minimum 1.022 petaflops performance or more, based on the High-Performance Linpack (HPL) benchmark. IBM's Summit and Sierra are the top two supercomputers in the world, at 148.6 petaflops and 94.6 petaflops, respectively. Intel's processors power 95.6 percent of all systems on the list; AMD processors are used by only one model. Just ten years ago, no one had built a machine that could crack even a single petaflop. — ZDNET

4. A big question for IT leaders is whether or not they need an MBA to move their careers to the next level. The cost of the average MBA program exceeds $60,000, and can rise to $100,000 to attend a top business school. The pros of taking this route, according to experts, include gaining an opportunity to network with executives from big tech companies and boosting business acumen. Others say that an MBA can teach IT leaders many things that are useful for business, but that there's no substitute for hands-on experience. One expert even says that businesses don't believe that they see measurable differences in quality and agility between those who hold an MBA and those who don't. — ENTERPRISERS PROJECT

5. The 26th annual Computerworld survey of best places to work finds companies recognize that if they are to retain top IT talent, they need to make it easier for employees to collaborate. It's also key to cultivate a culture of creative problem-solving. Co-workers are the primary reason why IT professionals say they like what they do and where they work, the survey shows. — COMPUTERWORLD

6. Samir Saini has left his role as New York City's IT Commissioner and CIO following eight years in government service. During his tenure, he launched key web applications and expanded cell service to underserved communities in the city. — GOVTECH

7. Fifty percent of the web is in English, but only 5 percent of the world speaks English as their native language. Tech titans are trying to address the issue, but their AI algorithms are trained mostly on English and European languages and don't map well to other languages. Relatively few data sets have been created in other languages that are suitable for training artificial intelligence tools. — WIRED

8. Vendors are wrangling to gain a foothold in the customer data platform market. Oracle and Adobe have only in the last year brought their CDP products to market, beating out even CRM giant Salesforce, which expects to release a CDP product later this year. — TECHTARGET

9.  Podcast: Adding intelligence to its infrastructure supports the rapid growth at Ferrara Candy. The global candy company is using machine learning and AI to bring more automation and intelligence to its IT operations. — ENTERPRISE.NXT

10. Former Blackstone and KPMG CIO Harry Moseley has taken on new challenges as CIO of Zoom Video Communications. — FORBES

Jennifer Zaino is a freelance writer and editor specializing in business, technology, healthcare and education. 

Editing team: Kim Lyons (Pittsburgh-based journalist and managing editor at Inside), David Stegon (senior editor at Inside, whose reporting experience includes cryptocurrency and technology), and Bobby Cherry (senior editor at Inside, who’s always on social media).

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