Q: What would you say is your sales management style?
I’m a big believer in giving people the tools they need to be successful, and getting out of their way! We look for people who are driven, coachable and have a high degree of emotional intelligence. My job is to articulate how our customers’ success results in their success, give them guidance and coaching along the way, and then let them take care of our customers.
Q: What do you look for in a successful sales rep?
Drive, coachability, and IQ/EQ. The most successful reps come in every morning with the desire to do better than they did the day before, seeking out feedback (which they implement immediately), and know how to engage with a customer/prospect in a manner most relatable to them.
Q: Austin has a red-hot startup scene. How do you get the attention of and retain sales talent?
By simply explaining our mission, and highlighting our team’s culture. We’re passionate about building a team that works hard for our customers and is rewarded for doing so.
Q: Have you read any good sales-driven books lately?
While I’m an avid reader, the last few books I’ve read have actually been more focused around different styles of leadership. Our COO TJ Thinakaran gifted me “Scaling Up Excellence” by Huggy Rao and Bob Sutton, and I just finished “Let My People Go Surfing” by Patagonia founder Yvon Chouinard. Next on the list is “Steve Jobs” by Walter Isaacson.
Q: What does the future look like for you, your sales team and the EZ Texting product?
Growth! The fact that we’ve got more and more customers signing up every month is a clear indicator that customers are loving our service, and our focus is to make sure that everything we build and do is in service of their needs.
For me, personally, keep supporting my team. I’m incredibly fortunate to be working with smart, dedicated individuals, and my goal is to make sure I’m doing everything possible to put them in a position to succeed.