Partner Post from Outreach – From In-Person to Virtual: Remotely Onboarding New SDRs
In the year and a half that I’ve been an SDR team lead at Outreach, I’ve onboarded more than 90 SDRs across 13 different hiring classes. But since sheltering in place began, I’ve had to onboard 2 classes remotely, and this looks like our new normal for the time being.
While it’s not an easy endeavor, the good news is that once you onboard a team remotely, it becomes much easier the next time, and the time after that. The even better news is that you can use the lessons I learned to create your own remote onboarding program and tailor it to your needs.
In this article, I'll provide a step-by-step description of our current remote onboarding processes, what I’ve learned since going remote, and how you can implement these strategies at your company too.
Step. 1: Build out your curriculum
At Outreach, the first week of onboarding is a Bootcamp--eight hour days for four days of intense training to acclimate the new hires to Outreach and their integral role as SDRs. Bootcamp lays the foundational blocks for the SDR role. A well-planned and successful Bootcamp allows you to ramp reps up faster and more efficiently, so for every remote onboarding Bootcamp I run, I spend about a week beforehand building out and modifying my curriculum for the week.
Build out your days by having everything planned out, to the minute. Generally, sessions should be around 30 minutes to an hour. Group similar sessions together, and build in “themes” for the day. In the screenshot below, here is an example of how we group persona teaching together, and introduce the concept of a persona, what they care about, and the types of Sequences and content to target them with, and end by having people practice calling each persona. ...